ServiceMax Summer 14 for iPhone

ServiceMax Summer 14 for iPhone

***ServiceMax Summer 14 for iPhone app is for ServiceMax customers who are using the ServiceMax Summer 14 product release. To take advantage of the end-to-end service features in this app, customers need to upgrade to the ServiceMax Summer 14 server release and use the ServiceMax Summer 14 for iPhone app.***

ServiceMax Summer 14 for iPhone is the newest addition to our field-ready mobile applications. Uniquely designed with field technicians in mind, ServiceMax Summer 14 provides a complete field service application with amazing usability on the iPhone. Field service technicians and engineers now have mobile access to everything they need to deliver flawless field service, regardless of device form factor and Internet connectivity. Easy to complete work orders and pro-forma invoices enable quick and accurate customer billing for all work performed. ServiceMax Summer 14 for iPhone delivers unsurpassed technician productivity and satisfaction -- all on a convenient pocket-sized device.

Benefits
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• Improve field service productivity by combining the usability of the iPhone with ServiceMax’s complete field service functionality
• Delight customers by arriving on-time and well-equipped to solve their issues fast
• Increase technician effectiveness and first time fix rates, by providing mobile access to customer and product knowledge
• Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot
• Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing
• Get up and running fast by utilizing our field-ready mobile apps – no coding needed, just configuration

Features
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• Designed specifically for techs with amazing usability in mind; large targets, fewer clicks and intuitive navigation
• Quick access to customer contact info and one-click dialing
• Quick access to hands-free GPS navigation
• Seamless offline capabilities, so that technicians can access customer or product information, or capture service details remotely, regardless of internet connectivity
• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access
• Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use
• Calendar view of work orders and events that can be dynamically changed in the field
• Real-time automated pricing from standard price books and customer contracts for time and materials estimations
• Advanced data validation during data entry ensures data integrity even if connectivity is not available
• Access to all pertinent data: entitlement verifications, warranties, installed products, parts, accounts, cases and more
• Smart Business Docs to create service reports, invoices, etc. and to capture customers’ signatures while on site

Whats New in Version 14.x
• Service Flow Manager enabled for single point of configuration and deployment of best practice workflows
• Configurable synchronization -- aggressive, manual and scheduled
• Smart Docs availability with signature capture
• Get Price - automated price capture from standard price books and/or contracts for billable work order lines
• Advanced Data Validation

Note: "Continued use of GPS running in the background can dramatically decrease battery life."